People constitute part of the resources and capabilities required. Implemented itil compliant change management process using standard it infrastructure library itil and it service management itsm methodologies.
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Itil service management resume. There are plenty of opportunities to land a itil expert job position but it wont just be handed to you. Itil service management certificate qualified preferred strong knowledge and understanding of it technology areas within projects and operations experience working in a multi vendor it sourcing environment preferred experience leading service management teams internal andor 3rd parties good commercial and business awareness. Experienced in program management for 30 projects towards process improvement. Service level management for eco it operations achieved support availability and performance at greater than 90 managed itilitsm for operations including incident management change management problem management slaslm and standardized metrics and reporting. Itil 4 guide it service management roles and responsibilities. This included a technical advisory board tab and change advisory board cab and standard change request form used for all changes.
9010 north 104th place. Crafting a itil expert resume that catches the attention of hiring managers is paramount to getting the job and livecareer is here to help you stand out from the competition. In fact the 4 ps of itil service design include people so that should say something about how important it is to structure and organize the people involved in delivery of it services. How much does a resume writing service cost. No it service management itsm initiative can ever work without people. Experienced in itil process implementation service delivery pmo it governance processes.
8 years of experience in the role of functional as well as technical project program manager for large scale complex projects. Home address 168 bellefair ave toronto on ca m4l 3t9. 663 334 670 email. A managing business consultant of 45 years experience with extensive subject matter expertise in it services management itsm and itil methods processes strategic technology infrastructure planning and developing cost effective solutions to meet customer business requirements. Itil masters certification in service management itil practitioners certification in service level management application of technology. Demonstrated mastery of service management concepts and the itil framework demonstrated experience managing multiple projects and tasks at the same time as well as adjusting to changing priorities in a fast paced environment demonstrated strong personal mastery including ethics interpersonal skills and engage in continuous learning.
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